台湾大学 2014 暑期项目

Taiwan University 2014 Summer Programme

项目手册  申请表

服务与营运管理

服务与营运管理讨论组织如何整合资源,提供产品与服务以满足顾客之需求,本课程以General Management观点,探讨营运与服务的策略性意涵,设计与执行之整合,课程内容分为两大部份:营运管理与服务管理。在营运管理方面,主题包括流程策略、流程分析,产能管理,精简系统,质量管理与产品发展。在服务管理方面,主题包括顾客营运参与、服务设计,服务质量与服务创新。

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